WHAT WE DO
Case Study: 01
Problem:
Fast-growing, private online consumer goods retailer experiences breach of customer privacy policy and information in its third party marketing and fulfillment agreement.
Solution:
Audited privacy process and controls in place (or lack thereof). Then identified techniques, reporting and controls to protect customer service information and ensure safeguards in place for proper data privacy checks and balances.
Timeline: 6 Days
Case Study: 02
Problem:
Emerging biopharmaceutical company recognizes its commercialization plans cannot be supported with, and cannot scale with, existing finance and manufacturing IT systems.
Solution:
Met with and synthesized data from all major department heads over a 2-day period, creating a compelling road map and set of go-forward business objectives. Presented a needs assessment to CFO and team on how to proceed with a targeted plan.
Timeline: 7 Days
Case Study: 03
Problem:
International manufacturer suffers from ineffective and inefficient Customer Service workflow and function, resulting in unsatisfied customers and corresponding reputational impact.
Solution:
Gathered data and call center metrics onsite for two days. Processed and presented a model for ideal customer service, including identifying department crossover gaps. Assembled an internal task force with a focused, 45-day plan of attack to reverse the reputation and build a strong, cohesive Customer Service center.
Timeline: 9 Days
We have a wide range of expertise and deep experience, including:
Change and Growth Management • Compliance • Technology Audits • Productivity & Operations • Risk Management & Sustainability
Organizational Readiness • Continuity Planning • Communications • Customer Service • Sales Administration • Life Sciences
Financial & Information Services • Consumer Products • Service Businesses
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